The place of Process Modeling in Process Management

• Introduction to Business Process Management
  • Background
  • BPM cycle
  • BPM roles
• Why documenting Business Process in BPM?
• Focus on the Process Analyst role and skills

Focus on Elicitation Process Model

• What is Elicitation process?
• Focus on elicitation in context of BPM : process discovery framework
• What are the common elicitation techniques in BPM?
• Focus process specific elicitation techniques
  • interview/workshop
  • questionnaire

Process Modeling with BPMN 2.0

• What are the key characteristics of a good model
• What are the possible levels of formalism to document requirements?
• Fundamentals of BPMN 2.0 : what is a Business process
• Collaboration in BPMN 2.0
• From BPEL to BPMN 2.0
• Core BPMN 2.0 model shapes : activity, gateways, events, swimlanes
• Focus on activity
  • Tasks
  • Sub-process
  • Abstract tasks vs other specific tasks :user, manual, scripts)
• Focus on swimlanes
  • Lanes
  • Pool
  • Black box pool vs white box pool : when to use them?
• Focus on gateways
  • Exclusive gateways vs parallel gateways
  • Event based gateway
  • Non-exclusive gateway
• Focus on events
  • Start events vs end events vs intermediate events
  • Catching vs throwing events
  • Interrupting vs non interrupting events
  • Key event types : message, timer, error, signal
• Notion of flows
  • Sequence flows
  • Object flows
• BPMN 2.0 artifacts : annotation and groups
• Introduction to advanced topics
  • Notion of deadlock and livelock in Process  Models : how to avoid them
  • Top-down process approach : from macro to detailed processes
  • Process modeling patterns : concurrent race, etc.
• Token in activity diagram : from static representation to dynamic execution

Process Validation

• Quality aspects of a process model
  • Pragmatic quality
  • Syntactic quality
  • Semantic quality
• The 7 Process Modeling Guidelines for higher quality
• Process Model validation techniques